Terms and Conditions

Payments can only be made through PayPal, this is for your security and ours.
You do not need a PayPal account, card payments are accepted.

Goods will only be dispatched when paid for in full.

Orders from the website will only be sent to a UK residential or business address.
We do not accept orders with a mail forwarding service address or a hotel address.
We aim to dispatch stock items next business day from receiving payment.
Deliveries are by Royal Mail 1st class post.

Satisfaction Guarantee
If you are not completely satisfied with your purchased item, for any reason at all, please return to the address shown on the contact information page within 30 days of purchase and you will receive a full refund.

Product Guarantee
In the unlikely event that any part of our product should fail within 1 year of purchase it will be replaced or repaired free of charge.

Products over 1 year old may still be repaired free of charge at our discretion.

All guarantees are invalid if the product has been modified or if the fault is due to damage by the user.

Products not purchased directly from Staytrem
We do not have any official retailers or stockists for our products so if a product is re-sold then all guarantees end at the date of re-sale and do not pass to the new purchaser. Any guarantee claims in this case should be against the re-seller.

If any items are returned for exchange or refund that have been correctly supplied and are not faulty the purchaser is responsible for return postage cost.

We will reimburse return postage cost only if the item is faulty or incorrectly supplied.

Staytrem products are produced to the highest standards and should not cause any problems with your guitar, however we cannot accept responsibility for any damage occurring when fitting or using those product